Helpdesk

Intro 11

• How does greatcontent select its linguists?
• How does greatcontent work?
• What services does greatcontent offer?
• How does greatcontent ensure quality?
• In how many languages does greatcontent provide its services?

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Onboarding 2

• Onboarding guide - Clients
• Managed service packages

Account 5

• I've forgotten my password. How can I reset it?
• How can I register an account?
• How can I close my account?
• Is there a registration fee?
• Can I create an account as private individual?

Pricing 5

• Is there a minimum price per text?
• How much does one text cost?
• What's your price per word range?
• Can I define a certain price only for one linguist?
• What's the minimum order value?

Projects and orders 13

• How can I create new orders?
• Which kind of orders are available?
• What are keywords?
• How do I configure bulk-upload XLS files?
• Stopwords and Flex endings

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Briefings 3

• How do I create a briefing?
• What makes a good briefing?
• How do I use briefings in my projects?

Layouts 4

• When should I use a text layout?
• How do I ensure the formatting of my texts?
• How to create a text layout?
• How do I create advanced layouts with export structure blocks?

Linguists 11

• Can I limit the number of linguists I work with?
• How are linguists classified?
• Can I group several linguists for a defined project?
• How can I communicate with a linguist?
• Can I work only with one linguist?

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Export, API and Connectors 10

• Which export and file format options are offered?
• Can I export only defined sections of a text?
• Can I receive my finished texts via email?
• Can greatcontent push texts against an external API?
• How do I connect my shop-system?

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Billing, Accounting and Payment 16

• When and how do I receive an invoice?
• Which invoice types are offered?
• Which payment methods are offered?
• How do I add an PO number to my invoice?
• Where can I add my VAT number?

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