Besides the feedback from the client, we keep track of the following aspects:
- Revision rate - % of texts that have been sent to a 2nd revision cycle
- Cancellation rate - % of orders you cancelled without submitting the text
- Rejection rate - % of texts that have been rejected by clients
Positive statistics are the base for moving you to a higher quality level. Therefore, each cancellation can have a negative impact on your overall performance, thus, disable you from getting promoted to a higher quality level.