SOP Flowchart (is attached or can be found under the link): https://miro.com/app/board/o9J_lBEZTMI=/

Pricing: API usage is free of charge. Client orders are handled via regular quote and content production prices. 

Short description:

API service is a programmatic access to a majority of our services.

  • The API is accessible through the REST API interface using standard HTTP(-s) protocol.

  • Content-type for both Request and Response is application/json. 

  • Request parameters and results must be UTF-8 encoded.


  1. Incoming ticket with a request to connect to the API has been assigned to one of the Project Manager / Support representatives

    1. In case if client sends a direct mail to PM, the mail is forwarded to the helpdesk

  2. Support person / PM checks the helpdesk article and procedure

  3. A canned response is sent to the customer to create a use case scenario 

  4. After client replies, a new ticket is created in the helpdesk (using an API request ticket template)

  5. Please consider: 

    1. Describe client’s needs in detail

    2. Indicate client’s tech / IT contact person

    3. Attach optional data or files

  6. IT contacts the clients POC and provides token / access to API